Refund policy

At ShivamKids, we ensure every product is carefully packed and checked before dispatch. Since we deal in kids clothing, toys and safety products, returns are accepted only in genuine cases as mentioned below.

Please read this policy carefully before placing your order.

1. Return Eligibility

Returns are accepted only if:

  • You received a wrong product, OR

  • The product is defective or damaged

Additional conditions:

  • Return request must be raised within 3 days of delivery

  • A clear unboxing video is compulsory

  • The product must be unused and in original packaging

  • All tags, labels and accessories must be intact

Returns without an unboxing video will not be approved.

2. Non-Returnable Situations

Returns will not be accepted for:

  • Size issues

  • Color preference changes

  • Change of mind

  • Minor thread issues or slight color variation due to screen differences

  • Products used, washed or damaged after delivery

  • Requests raised after 3 days

3. Return Process

To request a return:

  1. Email us at digitalpractice99@gmail.com

  2. Share your Order ID

  3. Attach the complete unboxing video

  4. Clearly explain the issue

Once verified, our team will confirm whether the return is approved.

If approved:

  • We will guide you regarding pickup or self-shipping.

  • The product must be packed properly to avoid transit damage.

4. Exchange Policy

Exchange is allowed only if:

  • Wrong product was delivered

  • Product is defective

Conditions:

  • Request must be raised within 3 days

  • Subject to stock availability

  • Only one replacement per order

We do not offer exchange for size changes.

5. Refund Policy

Once the returned product is received and inspected:

  • Refund will be processed to the original payment method

  • Timeline: 8–15 business days

  • For COD orders, refund will be issued via bank transfer or UPI

Refund will not be issued if:

  • Product shows signs of use

  • Packaging is missing

  • Unboxing video is not provided

  • Return does not meet policy conditions

6. Order Cancellation

Orders can be cancelled only before dispatch.

To cancel, contact us immediately at:

📧support@shivamkids.in
📞 +91 6291616767

Once shipped, cancellation is not possible.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item:

  • Contact us within 24 hours of delivery

  • Share the complete unboxing video

  • Without video proof, claims cannot be processed

8. Contact Details

ShivamKids
Kolkata, West Bengal – 700125, India
📧support@shivamkids.in
📞 +91 6291616767

Support Hours: Monday – Saturday