Privacy policy

Last updated: February 20, 2026

At ShivamKids (shivamkids.in), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described below.

1. Information We Collect

When you browse or place an order on shivamkids.in, we may collect:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing and shipping address

Payment Information

  • UPI, card, net banking or other payment details

  • Cash on Delivery (COD) order details

(Note: We do not store your complete card details. Payments are processed securely through authorized payment partners.)

Order Information

  • Products purchased

  • Order value

  • Delivery details

  • Return or exchange requests

Device Information

  • IP address

  • Browser type

  • Device type

  • Cookies and browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide order updates and customer support

  • Handle returns or exchanges

  • Prevent fraud and misuse

  • Improve website performance

  • Send promotional communication (only if you opt in)

  • Comply with legal and tax requirements

3. Sharing of Information

We do not sell or rent your personal information.

We may share your data only with:

  • Our ecommerce platform provider

  • Courier partners for delivery

  • Secure payment processing partners

  • Service providers for analytics or email communication

  • Government or legal authorities if required under Indian law

4. Data Storage & Retention

Your data is stored securely on protected servers.

We retain personal information only as long as required for:

  • Order processing

  • Legal compliance

  • Tax records

  • Dispute resolution

5. Cookies

We use cookies to:

  • Enable smooth checkout

  • Improve website performance

  • Understand visitor behavior

  • Show relevant advertisements

You can disable cookies through your browser settings.

6. Your Rights

As a customer in India, you may:

  • Request access to your personal data

  • Ask for correction of incorrect information

  • Withdraw marketing consent at any time

  • Request deletion of data (subject to legal obligations)

To make any request, contact us at:
📧 support@shivamkids.in
📞 +91 6291616767

7. Data Security

We take reasonable security measures to protect your information. However, no online transmission method is completely secure. By using the website, you acknowledge this risk.

8. Children’s Privacy

ShivamKids does not knowingly collect personal information from individuals under 18 years of age without parental involvement.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Details

ShivamKids
Kolkata, West Bengal – 700125, India
📧 support@shivamkids.in
📞 +91 6291616767